Refund policy
Last updated 25 September 2026
Ideaor is a monthly subscription you can cancel whenever you like. This explains what happens to money already paid.
This is a working draft. It describes how Ideaor actually operates, but it has not been reviewed by a lawyer. Do not rely on it as legal advice.
Free to start
You can create an account, connect your Page and write posts without giving us a card. You will only ever be charged after choosing a paid plan.
Cancelling
Cancel at any time from Settings. Your plan stays active until the end of the month you have paid for, and then stops. Nothing renews after that. Your posts, conversations and leads stay in your account so you can export or keep using them on a free plan.
Refunds within the first 14 days
If Ideaor is not right for your agency, write to us within 14 days of your first payment and we will refund it in full. You do not need to explain why.
After the first 14 days
We do not refund part of a month that has already started, because the service was available to you for it. If something went wrong on our side, such as a long outage or a charge you did not expect, tell us and we will put it right.
When Facebook gets in the way
If Meta suspends your Page or changes its rules so Ideaor cannot post or reply for you, that is outside our control. Tell us and we will pause your billing rather than charge for something you cannot use.
How to ask
Write to hello@ideaor.com from the email on your account. Refunds are returned to the card that paid, and usually take five to ten working days to appear.