Refund policy
Last updated 1 October 2026
Ideaor will be a monthly subscription you can cancel whenever you like. This explains what happens to money already paid. It is part of our terms with Idea Creator Limited Partnership.
Free today
Billing has not opened yet, so Ideaor is currently free and no card is taken. Before we start charging, we will tell you the price of each plan and you will choose whether to continue. Nobody is moved onto a paid plan without choosing one.
Cancelling
Once you are on a paid plan, you can cancel at any time. Your plan stays active until the end of the month you have paid for, and then stops. Nothing renews after that. Your posts, conversations and leads stay in your account unless you ask us to delete them.
Refunds within the first 14 days
If Ideaor is not right for your agency, write to us within 14 days of your first payment and we will refund it in full. You do not need to explain why.
After the first 14 days
We do not refund part of a month that has already started, because the service was available to you for it. If something went wrong on our side, such as a long outage or a charge you did not expect, tell us and we will put it right.
When Facebook gets in the way
If Meta suspends your Page, or changes its rules so Ideaor cannot post or reply for you, that is outside our control. Tell us and we will pause your billing rather than charge you for something you cannot use.
How to ask
Write to hello@ideaor.com from the email on your account. Refunds go back to the card that paid, and usually take five to ten working days to appear.