Terms and conditions

Who provides Ideaor

Ideaor is a product of Idea Creator Limited Partnership, a limited partnership registered in Ohio, United States. In these terms, “we” and “us” mean Idea Creator Limited Partnership, and “you” means the agency using Ideaor and the people it adds to its account. These terms are an agreement between you and Idea Creator Limited Partnership.

What Ideaor does

Ideaor helps non-medical home care agencies with their Facebook presence. It writes posts in your voice and publishes the ones you approve, at the time you choose. It answers Messenger enquiries to your Page on your behalf, hands a conversation to your team when it should, and records the leads that come from them. It can also learn about your agency from your website and Facebook Page, and attach files you pick from Google Drive to your posts.

Your account

• You must be at least 18 and able to enter into this agreement.
• You are responsible for keeping your password to yourself and for anything done under your account.
• You must give accurate information about your agency, since it shapes everything Ideaor writes and says.
• You may add teammates. Whoever you add can act for your agency, and managing who has access is up to you.

What you are responsible for

Nothing is published without your approval. Once you approve or schedule a post, or allow the assistant to reply, what it says is your agency speaking. You remain responsible for it, including whether it is accurate, whether it complies with the rules that govern home care advertising where you operate, and whether you had permission to share anything about a client, family or caregiver.

The people who message your Page are your contacts. You are responsible for having a lawful basis to keep and use their details, and for honouring their requests, for example to delete their information. Ideaor gives you the tools to do so.

What the assistant will not do

Ideaor is instructed not to give medical or legal advice, not to quote prices, availability or anything else it has not been told, and not to promise anything on your behalf. It hands a conversation to your team when someone asks for a person, sounds distressed, or raises an emergency. These are safeguards, not guarantees, and you should read what it writes.

Artificial intelligence

Posts, replies, summaries and website imports are produced by AI models. Models can be wrong, can miss context, and can repeat themselves. Treat every draft as a starting point to check rather than finished work, and do not rely on Ideaor where a mistake could put someone at risk.

Facebook, Meta and Google

Using Ideaor with Facebook means also following Meta's terms and policies, and connecting Google Drive means following Google's. Meta and Google may change their rules or services at any time, and that can interrupt posting, replying, reporting or file access. Ideaor is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or Google LLC.

Acceptable use

• Do not use Ideaor to mislead families, invent testimonials or reviews, or claim credentials you do not hold.
• Do not use it to send spam or unsolicited bulk messages, or to harass anyone.
• Do not post content that is unlawful, discriminatory, or that you do not have the right to share.
• Do not try to reach another agency's data, overload the service, or work around the limits in the product.

We may suspend or close an account that does these things.

Your content

What you write, and what Ideaor writes for you, belongs to you. You give us permission to store and process it so the service can work, and to send it to Facebook when you approve or schedule it. We do not use your agency's content or your conversations to train AI models.

Our service

Ideaor itself, including its software, design and name, belongs to Idea Creator Limited Partnership. You may use it for your agency while these terms apply, but you may not copy, resell or reverse-engineer it.

Availability

We aim to keep Ideaor running, but we do not promise it will be uninterrupted or free of errors. Maintenance, provider outages and changes at Meta or Google can all take parts of it offline for a time.

Plans and payment

Ideaor is free to use while billing has not opened, and no card is taken. Before we start charging, we will tell you the price of each plan and you will choose whether to continue. Paid plans will be billed monthly in advance, you will be able to cancel at any time, and you will keep access until the end of the period you paid for. Refunds are covered by our refund policy.

Ending the agreement

You can stop using Ideaor and ask us to close your account whenever you like. We may suspend or close an account that breaches these terms, and we will tell you why unless we are prevented from doing so. When an account is closed, its data is deleted as described in our privacy policy.

Liability

Ideaor is provided “as is”. To the extent the law allows, we are not liable for lost business, lost profits, or indirect or consequential losses, and our total liability for any claim is limited to what you paid us in the twelve months before it. Nothing in these terms limits liability that cannot be limited by law.

You agree to cover our reasonable losses if a claim is brought against us because of content you approved, messages sent on your instructions, or your breach of these terms.

Governing law

These terms are governed by the laws of the State of Ohio, United States. If a disagreement cannot be settled by talking to us first, it will be decided by the courts of Ohio, unless the law where you are based gives you the right to bring it locally.

Changes and contact

We will tell you in the product before these terms change in a way that matters, and update the date at the top of this page. Questions go to hello@ideaor.com.